Last updated: March 22, 2026
SupportCoach AI ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform at supportcoach.io ("the Service").
We collect the following types of information:
Account Information
When you create an account, we collect your email address, name, and organization name. This information is used for authentication and to associate your data with your organization.
Chat Transcript Data
When you upload chat transcripts for analysis, we store the transcript text, parsed messages, and AI-generated analysis results (coaching feedback, scores, topic classifications, and flags). This data is stored in our database and processed by our AI service to generate coaching insights.
Company Coaching Context
If you provide company-specific coaching context (product workflows, process knowledge, coaching standards), this is stored and used to improve the relevance of AI-generated coaching feedback for your organization.
Usage Data
We may collect basic usage information such as login times, pages visited, and features used. This data is used to improve the Service and is not shared with third parties.
We use your information to:
SupportCoach AI is a multi-tenant platform. All data is isolated by organization. Your chat transcripts, analysis results, coaching context, and reports are only accessible to authenticated users within your organization. No other customer can access your data. Row-level security policies are enforced at the database level.
Chat transcripts are sent to OpenAI's API for analysis. OpenAI processes the transcript text to generate coaching feedback and returns the results to our platform. We use OpenAI's API in accordance with their data usage policies. As of the date of this policy, OpenAI does not use API inputs or outputs for model training. We recommend reviewing OpenAI's current data usage policy at openai.com/policies for the most current information.
We use the following third-party services to operate the platform:
We do not sell, rent, or share your personal information or chat data with any other third parties.
Your data is stored in Supabase (PostgreSQL) with row-level security enabled. All communication between your browser and our servers is encrypted via HTTPS. We do not store payment card numbers, CVVs, or bank account details — all payment processing is handled by our payment provider. API keys and service credentials are stored securely as environment variables and are never exposed to client-side code.
Your data is retained for as long as your account is active. If you cancel your subscription, your data will be retained for 30 days to allow for reactivation. After 30 days, your data may be permanently deleted. You may request deletion of your data at any time by contacting us.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at support@supportcoach.io.
We use essential cookies for authentication and session management. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at support@supportcoach.io.