Catch the reply that escalates, before your customer reads it.
Support Coach is a Chrome extension that watches the draft as your agent types in Zendesk, Intercom or Zoho SalesIQ. It flags blame and dismissive phrasing instantly, suggests a full rewrite when they pause, and scores the reply before Send. Your help desk's AI rewrites replies when agents ask. Support Coach speaks up when they don't.
As they typeInstant hint, no AI
When they pauseAI coaching card, after three seconds
What's working
✓ You gave a clear path to recovery: backups, a restore request, about 24 hours.
What could be stronger
⚠ Opens by blaming the customer, so the fix lands as a dismissal.
Suggested reply
💬 Sorry for the trouble here. The good news is we keep backups, so this can be recovered: open a restore request and it will be back within about 24 hours. If anything in the docs was unclear, tell me and I'll point you to the right section.
Coaching tip: Lead with what is possible before the policy.
Before SendOne click: Check before sending
Company tone is not scored until a tone profile is set.
Suggested rewrite
Sorry for the trouble here. The good news is we keep backups, so this can be recovered: open a restore request and it will be back within about 24 hours. If anything in the docs was unclear, tell me and I'll point you to the right section.
13 agents on our own support team have used it on every reply since March 2026.
Built for our own team first.
When an agent asks for a check, they use the rewrite more than 8 times in 10.
Measured on pre-send checks by our own team.
Customer messages never leave the browser. Only the agent's draft is checked, and it isn't stored.
Listed on the Chrome Web Store.
A note from the founder
I run a support team of 13. I built Support Coach because the reply that causes a complaint is almost never the one an agent would have clicked "rephrase" on. They were sure, they were fast, and they were wrong about how it would land. The rules in this extension come from coaching live-chat agents for years, not from a writing app.
Founder, Support Coach. Support manager by day.
Three layers, all before Send.
It flags blame and dismissive phrasing instantly, suggests a full rewrite when they pause, and scores the reply before Send.
Instant hint, as they type.
The moment a draft reads as blaming, dismissive or cold, a one-line hint appears under the composer with the phrase that would fix it. No AI call, no delay, and it works without internet or a login.
Coaching card, when they pause.
Pause for three seconds and the card shows what's working, what could be stronger, and a complete rewrite in your company's tone. Every fact in the draft is kept; the agent accepts, edits or dismisses.
What's working
✓ You gave a clear path to recovery: backups, a restore request, about 24 hours.
What could be stronger
⚠ Opens by blaming the customer, so the fix lands as a dismissal.
Suggested reply
💬 Sorry for the trouble here. The good news is we keep backups, so this can be recovered: open a restore request and it will be back within about 24 hours. If anything in the docs was unclear, tell me and I'll point you to the right section.
Coaching tip: Lead with what is possible before the policy.
Pre-send check, before Send.
One click scores the reply on empathy, clarity, ownership, actionability, tone safety, professionalism, policy delivery and company tone, and offers the rewrite. Nothing is ever sent without the agent.
Works where your agents already write.
In Google Chrome. Need another help desk? Email support@supportcoach.io.
- Zendesk
- Intercom
- Zoho SalesIQ
Watch it catch a bad reply.
Two layers fire on one draft in the real composer.
14-day free trial. No credit card.
What support managers ask first.
Does it read our customers' messages?
No. Customer messages never leave the browser. Only the agent's own draft is sent, over HTTPS, to be checked, and drafts are not stored in our database. Security & IT page.
We already have Zendesk Copilot / Intercom AI / Zia. Why this?
Those rewrite when an agent clicks. The reply that escalates is the one the agent was sure about and never clicked on. Support Coach flags it unprompted, and the manager sees the pattern in the weekly summary.
Will it slow my agents down or stop them sending?
No. Nothing ever blocks sending and nothing is sent automatically. The instant hint runs as they type, and every suggestion is one click to accept, edit or dismiss.
What do I see as the manager?
A dashboard of coaching activity per agent and a weekly summary email. Drafts themselves are not stored.
Which help desks does it work with?
Zoho SalesIQ, Zendesk and Intercom, in Google Chrome.
How long does setup take?
A few minutes. Start the trial, add the extension from the Chrome Web Store, sign in, and invite your agents from the dashboard. If IT manages Chrome centrally, they can allow it from the same listing.
What happens when the trial ends?
The trial is 14 days with no credit card. If you don't subscribe, coaching stops and nothing is charged.
One price per agent. Everything included.
$15per agent per month
Billed monthly. Cancel anytime.
- Instant hint bar
- AI coaching card with full rewrite
- Pre-send check across 8 dimensions
- Zendesk, Intercom and Zoho SalesIQ
- Manager dashboard and weekly summary
No credit card. Cancel anytime.
Try it on tomorrow's replies.
No credit card. Nothing is charged when it ends.