Comparison
Support Coach vs Scorebuddy: scoring replies after, or fixing them before
Scorebuddy scores conversations against QA scorecards. Support Coach checks the draft before it's sent.
They work at opposite ends of the conversation.
Agent writes reply
Support Coach checks hereThe agent sees it, in the reply box
Reply sentConversation closedScorebuddy reviews hereA reviewer sees it, in a dashboard
| Feature | Support Coach | Scorebuddy |
|---|---|---|
| When it acts | Before the reply is sent | After the conversation has happened |
| Who sees it first | The agent, in the reply box | A reviewer or manager, in a dashboard |
| What it reads | Only the agent's draft | The conversation |
| Coverage | Every reply the agent chooses to check | Depends on plan: automatic AI scoring is limited by monthly credits |
| Scorecards and calibration | No | Yes, with review requests |
| Reporting across the team | Coaching activity and trends in the Support Coach Dashboard | QA reporting across agents and teams |
| Works in | Zendesk, Intercom, Zoho SalesIQ (Chrome extension) | Zendesk, Freshdesk, Intercom, Salesforce and others |
| Price | $15 per agent per month, or $120 per year | Not published: request a price |
| Trial | 14 days, no card | A guided pilot led by their team |
| Setup | Install the extension, sign in | Their team builds scorecards with you |
Scorebuddy details are from its own website, checked on November 11, 2026, and can change. Check the current details there: ScorebuddyCX pricing, ScorebuddyCX integrations, ScorebuddyCX free trial.
Choose Scorebuddy if
you need measurement and a program: scorecards, results by agent and team, and coaching run from what you find.
Choose Support Coach if
you need the reply fixed before it goes out.
Use both if
QA keeps surfacing the same avoidable replies. QA tells you the pattern; a pre-send check interrupts it.
What Support Coach does not do
It doesn't score closed conversations, it doesn't replace a reviewer, and it won't give you a QA score per agent.